Customer Care Executives are required to answer incoming calls from customers for various reasons- take orders, answer inquiries, resolve complaints and provide information.

Management

Maintain a documented system of accounting policies and procedures Manage outsourced functions Oversee the operations of the treasury department, including the design of an organizational structure adequate for achieving the department's goals and objectives

Funds Management

Forecast cash flow positions, related borrowing needs, and available funds for investment Ensure that sufficient funds are available to meet ongoing operational and capital investment requirements Use hedging to mitigate financial risks related to the interest rates on the company's borrowings, as well as on its foreign exchange positions Maintain banking relationships Assist in determining the company's proper capital structure Arrange for equity financing and debt financing Invest funds Recommend appropriate dividend issuances, based on historical dividend patterns and expected cash flows

Budgeting

Manage the preparation of the company's budget Report to management on variances from the established budget, and the reasons for those variances Assist management in the formulation of its overall strategic direction

Financial Analysis

Engage in ongoing cost reduction analyses in all areas of the company Review the performance of competitors and report on key issues to management Engage in benchmarking studies to establish areas of potential operational improvement Interpret the company's financial results to management and recommend improvement activities Review company bottlenecks and recommend changes to improve the overall level of company throughput Participate in target costing activities to create products that meeting predetermined price goals Assist in the determination of product pricing in relation to features offered and competitor pricing Compile key business metrics and report on them to management Manage the capital budgeting process, based on constraint analysis and discounted cash flow analysis Create additional analyses and reports as requested by management

Implementing and revising a company’s compensation program

Creating and revising job descriptions

Conducting annual salary surveys

Developing, analysing, and updating the company’s salary budget

Developing, analysing and updating the company’s evaluation program

Developing, revising, and recommending personnel policies and procedures

Maintaining and revising the company’s handbook on policies and procedures

Performing benefits administration

Maintaining affirmative action programs

Overseeing recruitment efforts for all personnel, including writing and placing job ads

Conducting new employee orientations and employee relations counselling

Overseeing exit interviews

Maintaining department records and reports

Participating in administrative staff meetings

Maintaining company directory and other organizational charts

Recommending new policies, approaches, and procedures

Bridge management and employee relations by addressing demands, grievances or other issues

Develop and monitor overall HR strategies, systems, tactics and procedures across the organization

Assess training needs to apply and monitor training programs

To sell and promote the sale of all new and used vehicles in line with all aspects of dealership and manufacturer trading policies To create and maintain a positive customer-friendly sales environment whilst taking responsibility for the day-to-day maintenance and presentation of the showroom To always be prepared to receive and process new customer enquiries (via telephone, walk-in and email) To guide and inform the customer whilst being able to give a competent and enthusiastic presentation of all of the vehicles within the product range To achieve both new and used vehicle sales targets along with secondary accessory and financial services targets To achieve a high level of customer satisfaction as reported in the monthly customer satisfaction analysis Record all new and used sales enquiries along with all sales activity in the appropriate sales control/dealer marketing system Define and analyse all customer enquiries, exploring all aspects of their social, occupational and financing needs Ensure that all customers (sales opportunities) are offered associated services: finance, insurance, accessories and service contracts Negotiate and conclude the sale, completing all appropriate paperwork and documentation. Ensure the customer takes delivery of the vehicle and is given a tour of the dealership to include all relevant departments and services.

Well versed in local language and English Good communication skills Good team handling experience Knowledge of Cars, Automotive industry and allied services like finance, insurance Well groomed with a pleasing personality Flexibility to work as per customers’ requirements Analytical skills is a must Patient and good Listening skills Tech savvy with usage of smartphones